RETURNS MADE EASY
We want to make it right, changed your mind, no problem
You’re in luck! Beside-u.ca offers returns on all unused items purchased through our site.
Does My Bag Qualify?
We've made it easy to determine if your bag qualifies for a return or exchange:
Not all bags can be returned or exchanged. What bags don’t qualify for a return or exchange?
Need a new color, or maybe even a new bag all together? Once we’ve received and inspected your return, we’ll issue you a store credit for www.beside-u.ca , Your store credit can then be used to order your bag in a new colour (if it’s still available).
Return Authorization Number
Once we’ve received your request, we’ll send your Return Authorization Number by email. It can take up to 10 business days to issue your Return Authorization Number to you by email - especially around Christmas!
Make sure to include your Return Authorization Number when mailing your package - otherwise we won’t be able to issue your refund or credit!
Returns and exchanges can get lost in the mail on their way back to us. To prevent that from happening, we can only accept returns and exchanges sent by an insured carrier, with a tracking number. You are responsible for all shipping fees needed to make that happen - we can’t accept C.O.D. (Cash on Delivery) or Overnight Express.